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Terms and conditions

Terms and Condition for pre-ordering via the website and app


Please ensure that you are ordering from the correct store for the correct date and time. Once an order has been confirmed is cannot be transferred to another, date, time, or branch.

Once the order has been confirmed you will receive a notification of the order on your screen and receive a confirmation email. Your contract with Harlees is only formed once you have been presented with this confirmation.


You have the right to cancel an order by emailing or calling the branch directly up until either:

In the case of advance orders (which are orders of more than one day prior to the requested collection date), up to one day before the order is due to be collected; or

In the case of same day orders and collections, one hour prior to the shop opening for the shift containing the collection time.

If you wish to cancel an order after the food has started to be prepared you may be charged full price of the order, with refunds at the company’s discretion. See refunds section for additional terms.


Refunds that are due to circumstances outside the control of the business are subject to an admin fee of 50p per refund.

Lunchtime specials

Promotional meals such as the lunch time special menu are subject to availability and participating stores. They are only available for order during specific dates and times.

Westbury 10% off delivery

The discount code on the leaflet can be used multiple times during the month of May. It can only be used for Westbury click & collect or Delivery via our online web ordering and app system. The 10% off code does not work for third party platforms such as JustEat.


Westbury 10% Restaurant voucher

This voucher only applies to the restaurant and not the take-away. Only one voucher to be used at a time. The voucher must be handed to the waiting staff prior to ordering and paying. It remains the property of Harlees fish and chips and can be revoked at any time. The voucher only applies to food items. You must have ordered within the time frame of 5pm- 7pm. Only applies to Harlees Westbury Restaurant.