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Terms and conditions

Terms and Condition for pre-ordering via the website and app

Ordering

Please ensure that you are ordering from the correct store for the correct date and time. Once an order has been confirmed is cannot be transferred to another, date, time, or branch.

Once the order has been confirmed you will receive a notification of the order on your screen and receive a confirmation email. Your contract with Harlees is only formed once you have been presented with this confirmation.

Cancellation

You have the right to cancel an order by emailing or calling the branch directly up until either:

In the case of advance orders (which are orders of more than one day prior to the requested collection date), up to one day before the order is due to be collected; or

In the case of same day orders and collections, one hour prior to the shop opening for the shift containing the collection time.

If you wish to cancel an order after the food has started to be prepared you may be charged full price of the order, with refunds at the company’s discretion. See refunds section for additional terms.

Refunds

Refunds that are due to circumstances outside the control of the business are subject to an admin fee of 50p per refund.

Lunchtime specials

Promotional meals such as the lunch time special menu are subject to availability and participating stores. They are only available for order during specific dates and times.

Terms and Conditions For January/February 2024 Haddock Offer for Amesbury

Regular Haddock and scoop of chips for £6.99

  • Available only at Harlees Amesbury
  • Available on Amesbury collection & takeaway only – Not available for delivery
  • This offer does not apply to other third party apps such as JustEat or Deliveroo
  • The discount cannot be used in conjunction with any other offer
  • Harlees Fish and Chips Ltd reserves the right to withdraw the offer at any given time.
  • The offer is only available whilst stocks last
  • Offer ends 29th February 2024

Terms and Conditions For January/February 2024 25% off Offer  for Harlees Andover

This voucher may not be used in conjunction with any other offer.
Harlees reserve the right to withdraw the offer or decline issue at any given time.
Valid only on the first online order when signing up for Harlees online ordering
Voucher only valid for online orders for Harlees Andover.
This does not apply to third party platforms.
Valid until 29th February 2024.

Terms and Conditions For March/April 2024 25% off Offer for Harlees Westbury

This voucher/promo code may not be used in conjunction with any other offer.
Harlees reserve the right to withdraw the offer or decline issue at any given time.
Promo code only valid for one use for online ordering – takeaway collection and home delivery
Voucher only valid for online orders for Harlees Westbury takeaway collection or home delivery where available.
Does not apply to alcoholic drinks and saver menu
Normal minimum order restrictions apply to home delivery
This does not apply to third party platforms.
Valid from March 2024 until 14th April 2024