Terms and conditions

Terms and Condition for pre-ordering via the website and app

Ordering

Please ensure that you are ordering from the correct store for the correct date and time. Once an order has been confirmed is cannot be transferred to another, date, time, or branch.

Once the order has been confirmed you will receive a notification of the order on your screen and receive a confirmation email. Your contract with Harlees is only formed once you have been presented with this confirmation.

Cancellation

You have the right to cancel an order by emailing or calling the branch directly up until either:

In the case of advance orders (which are orders of more than one day prior to the requested collection date), up to one day before the order is due to be collected; or

In the case of same day orders and collections, one hour prior to the shop opening for the shift containing the collection time.

If you wish to cancel an order after the food has started to be prepared you may be charged full price of the order, with refunds at the company’s discretion. See refunds section for additional terms.

Refunds

Refunds that are due to circumstances outside the control of the business are subject to an admin fee of 50p per refund.

Lunchtime specials

Promotional meals such as the lunch time special menu are subject to availability and participating stores. They are only available for order during specific dates and times.

Terms and Conditions For Weekday Offers for Harlees Andover

The week day offers may not be used in conjunction with any other offer.
Harlees reserve the right to withdraw the offer or decline issue at any given time.
Valid only on the first online order when signing up for Harlees online ordering
Voucher only valid for online orders for Harlees Andover.
The weekday offers do not apply to third party platforms.

Terms and Conditions For April/May 2024 Harlees Westbury Leaflet

20% off restaurant on production of voucher
20% off walk-in takeaway orders on production of voucher
20% off click and collect takeaway using promo code on leaflet

Vouchers/promo code may not be used in conjunction with any other offer.
Harlees reserve the right to withdraw the offer or decline issue at any given time.
Promo code only valid for one use for online ordering – takeaway collection
Does not apply to drinks and saver menu
Promo code not valid for delivery
Offers do not apply to third party platforms.
Valid from 22nd April 2024 until 30th June 2024